|
After service
Thank you for your auspice. Following rules are good for you to get the after service when you use our products.
• The principle of the service
Our principle is to meet the need of customers . And the untiring pursue is to make the customers get the most satisfying service.
• The image of service
The catchword of the CNStar is ¡°all for the users, and try our best to benefit for the customers¡±
• The principle for repairing
Dear customers, in order to make you get good service from us. Please read the instruction carefully, here are the explains:
1. the products which the customer buy must come from the CNStar.
2. the steps of after service as following:
(1) from the assembling date (the assembling date according to the fix contract )
(2) from the assembling date and twelve months change the parts for free
(3) CNStar prompt you, the following things do not belong to the range of free repair £º
pass the guarantee of the product
alter, tear or there is no the sign of CNStar
all the artificial factors make the face of products ruined
all the force majeure (such as flood, fire,lightning strike,earthquake and so on) arouse ruin of the products
because the circumstance or the reason of use lead to the rot , rust and then ruin
• Other service
The customers buy the goods from CNStar £¬ if during the after service the customer has dissatisfactory for the service personnel, service attitude , technical ability, the quality of the product and so on, you can through the following ways to get help £º
Telephone exchange 010-60432596 transfer 82 extension
website: www.cnstar2008.com
E-mail : cnstar001@yahoo.com.cn
The content : the service personnel, service attitude, the quality of the product and others
the response: two working days after receiving
Notice:
Please note the working number for the workers
Please note the date of buying , type and resons
If you have any dispute, please contact relating departments in China.
• The service for counseling
1. you can counsel from Bei jing CN-Star ENERGY TECHNOLOGY CO., LTD.
2. you can counsel some information from agents
3. you can get information by E-mail or the website of CNStar
¡¡Remarks: our compamy will perfect the items
|
